Ambient Experience solutions for more relaxed patients
A simple, round table with a desktop computer and a projector, where the patient and the doctor have their friendly chat. Whenever an examination is necessary, they cross the “blue line” in the room indicating the “boundaries of the clinic” elegantly. It’s definitely not rocket science, but the patient satisfaction index is soaring. What’s the secret?
After Converting A Practice To A Concierge Medical Practice, What Is The 1st Thing To Change In The Practice?
MedicalFuturist.com | Written by Dr. Bertalan Mesko (The Medical Futurist) & Dr. Diana Anderson (The Dochitect)
RELATED STORY … “We’ve all had bad experiences in medical offices … and it is likely we will have some more. However, that is exactly why what so many in Concierge Medicine are doing is so important and relevant today. Even if people in your community don’t agree with the message of Concierge Medicine, Membership Medicine, Direct Care or Personalized, Subscription-based healthcare delivery, they should like their doctor. Concierge Medicine is an entrepreneurial environment setting an example of what could be and what should be inside the doctor’s office. It is about challenging the status-quo.” ~Michael Tetreault, Editor, Concierge Medicine Today | June 2017 | Letter from the Editor
Radboud University Medical Centre & Cleveland Clinic leading the way into the future of hospitals
FORBES | All Great Customer Service Cultures Share These 8 Elements. How Does Your Company Measure Up?
The scenery takes place at the Oral and Maxillofacial Surgery Department of Radboud University Medical Centre Nijmegen in the Netherlands. The head of the department, Prof. Stefaan Bergé redesigned his whole department based on the book, The Guide to the Future of Medicine and designed the rooms based on patients’ suggestions. Dr. Bergé said patients asked for the simplest things: to have more privacy, more information and more new games for kids in the waiting rooms – to kill time more easily. They asked for amiable architecture with a lot of light and friendly colors, and round tables instead of the square one: to put an end to the “confrontation” between the “contending parties” and to have a more balanced patient-doctor relationship.
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